Steady Wins the Race
2024 has been a tough year for quick-service restaurants (QSRs), with rising costs, inflation, and changing consumer preferences putting pressure on the industry. And as if these challenges weren’t enough, incursions into the convenient meal space by c-stores, fast-casual restaurants, and even grocery chains have forced QSRs to contend with increased competition.
But visit data shows that despite these headwinds, fast food leaders like McDonald’s and Wendy’s are holding their ground. During the first three quarters of 2024, both McDonald’s and Wendy’s experienced visit levels generally on par with those seen last year, with minimal year-over-year (YoY) variation. Despite a minor dip for McDonald's in Q2, when visits dropped by 2.2% compared to 2023, the overall difference in visit levels for both chains was less than 1% across the remaining quarters.
This stability highlights the ability of both brands to retain a steady flow of traffic despite competitive pressures and economic challenges.
A Limited Menu Boost
One strategy QSRs have successfully deployed to entice hungry customers has been the introduction of discounted limited-time offers (LTOs). And following summer LTOs that garnered plenty of excitement, McDonald’s and Wendy’s are back in the limited-time game. On October 8th, 2024, Wendy's launched its Krabby Patty Kollab, celebrating the 25th anniversary of SpongeBob SquarePants with two limited-time items. Meanwhile, McDonald’s introduced the Chicken Big Mac on October 10th, expanding its menu with an item that had already gained global recognition.
While both launches positively impacted visitation, Wendy's limited-time menu had a more pronounced effect. Wendy’s saw a dramatic surge in visits in the wake of the Kollab, with an increase of 26.4% on the Tuesday of the Krabby Patty launch, compared to a year-to-date (YTD) Tuesday average. The following Wednesday and Thursday also saw increases of 20.7% and 23.9%, respectively, compared to the YTD daily average for those days of the week.
And though the response to McDonald’s menu addition was somewhat more restrained, the limited-time chicken offering also generated a visit increase: On the Thursday of the launch, McDonald’s saw visits jump by 7.9% compared to the chain’s YTD Thursday visit average – showing the power of limited-time items to generate excitement and urgency among consumers.
The Breakfast Effect
In addition to new menu items, McDonald’s has placed a strong emphasis on its breakfast offerings – a strategic focus that has grown more pronounced throughout 2024. By expanding its breakfast menu, offering healthier alternatives, and promoting limited-time deals, McDonald’s has successfully driven morning traffic. The introduction of CosMc's, a new McCafé spinoff, further boosts the company’s breakfast and coffee offerings, appealing to a broader audience seeking affordable beverages and quick meals.
And McDonald’s breakfast strategy appears to be paying off. In 2024, 24.8% of McDonald’s daily visits occurred between 5:00 AM and 11:00 AM – compared to just 8.5% for Wendy’s. Wendy’s, for its part, had a stronger foothold in the lunchtime segment, with the 11:00 AM - 2:00 PM time slot accounting for 27.5% of visits, compared to 21.2% for McDonald’s.
Looking Ahead
Both McDonald’s and Wendy’s have displayed resilience in maintaining steady customer visits, with menu innovations and breakfast strategies playing a significant role in shaping their traffic patterns in 2024.
How will the two quick-service giants sign off this year?
Follow our blog at Placer.ai to find out.
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