With the year almost over, we dove into the visitation data for off-price leaders to see how the TJX chains, Burlington, and Ross Dress for Less are positioned ahead of the holidays.
Off-Price Still Going Strong
The off-price segment continued to outperform the wider apparel category in recent months as consumers continued favoring budget-friendly retail outlets. Visits to TJX-owned T.J. Maxx and Marshalls as well as to Burlington remained elevated, with all three chains seeing year-over-year (YoY) growth every month since June. And while Ross foot traffic declined slightly relative to 2023 in July, September, and October, the chain’s YoY visit gap remained significantly smaller than that of the wider apparel category.
Ross Attracts the Most Loyal Following
And even as Ross lags slightly behind the rest of the off-price space, the chain leads the segment in one metric – the share of returning visitors every month. In Q3 2024, over half of Ross’ monthly visits came from visitors who visited the chain at least twice in the month, compared with 41.9% - 47.6% of visits from returning visitors for the other three off-price leaders.
This data indicates that Ross is already extremely successful at cultivating a loyal clientele that regularly visits the company’s stores – and adding new shoppers to its circle of dedicated customers could drive further YoY visit growth going forward.
Off-Price Leaders Stay True to Their Audience
Expansion has been a major driver of off-price growth in recent years. Since 2019, the four off-price chains analyzed have all greatly increased their brick-and-mortar footprints, leading to visit surges nationwide.
And impressively, T.J.Maxx, Marshalls, Burlington, and Ross have all managed to expand their physical reach dramatically without straying from their core audience. Diving into the four chains’ trade area demographics in Q3 2019 and Q3 2024 reveals that, even as the retailers’ store fleet configurations evolved, their trade area demographics remained strikingly consistent.
Since 2019, the share of large households in the retailers’ trade areas has remained remarkably steady – though all four brands have seen a slight increase in the share of 4+ person households. The trade areas’ median household incomes (HHIs) did shift slightly as the chains expanded – falling for T.J. Maxx and Marshalls, and, to a lesser extent, Ross, while increasing somewhat for Burlington – but the change from 2019 has been minimal.
It seems, then, that these four off-price leaders have successfully grown their reach over the past five years while maintaining a strong connection with their core customer base, positioning them for continued sustained success in the competitive retail landscape.
As the holiday season approaches, the off-price retail sector remains resilient. The year-over-year growth and high loyalty rates seen by category leaders along with their success at expanding without alienating their core audiences positions these chains to remain a formidable force within the wider retail landscape.
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